Frequently Asked Questions
Succulents are plants with parts that are thickened, fleshy, and engorged, usually to retain water in arid climates or soil conditions. The word succulent comes from the Latin word Sucus, meaning 'Juice' or 'Sap'
Cacti are fleshy plants that store water, making them part of this group. Therefore, all cacti are succulents. In order for a succulent plant to be considered a cactus, the plant must have areoles. Areoles are small, round, cushion-like mounds of flesh where spines, hair, leaves, flowers, and more grow from the cactus.
Each box includes a randomly selected living succulent or cactus, a beautiful pot, and several themed gifts which could be items of fashion, accessories, stationary etc. We try to make boxes as random as possible, with a wide range of plants, pots and gifts to discover - stick with your subscription to build up the ultimate collection!
Your first box is shipped within 1-3 days of your first payment. Subsequent boxes are then sent every 30 days. We like to keep it simple; no cut-off dates or monthly boxes. We're constantly sending out boxes, but we keep a note of what we've sent you so you'll never get the same plant, pot or gifts twice!
Please allow a few working days to process your order. We then deliver orders via Royal Mail or Hermes. Due to the nature of the product we only ship within the United Kingdom. Shipping of the subscription boxes is FREE and estimated delivery times are 2-4 working days.
There are no contracts and it's easy to cancel or pause your subscription at anytime. If you only want a one-off box simply cancel your subscription after receiving your first box. If you buy a 3, 6 or 12 month subscription upfront then this will auto-renew after the initial period has completed. Please note you can only cancel a subscription for future deliveries as refunds cannot be made for delivered but unwanted products.
Absolutely, simply click the 'this is a gift' option during checkout and enter the recipient's shipping address. After entering your payment details you can decide to gift a one-off box, an on-going subscription, or a set number of months. You can also select a date in the future which you'd like the subscription to start. If you select a date in the future please be aware this is the billing date - you'll need to allow a further 2-3 working days for the gift to be shipped. Write a gift message and be updated by email when their product ships.
Caring for your succulents is simple and they are very difficult to kill. Give them plenty of natural sunlight and water only when the soil is completely dry (usually every 10-14 days). If you wish to re-pot your plants then use gritty cactus soil.
We operate a random/surprise model as this best suits how we farm the succulents. However, you can send us an email with a particular request, though we cannot guarantee we'll be able to find a match for you. For example, some subscribers don't want any prickly cactus plants and this is fine - just email us after subscribing and we'll make a note on our systems!
Stop being CactI and start being CactUS! If you're a happy customer you will be automatically enrolled into our referral scheme which means you can give your friend a 10% discount code which pays you £2 in store credit when used. Your referral code can be found in your subscription management portal. If you're a professional affiliate, website owner or social media influencer with an audience primarily in the United Kingdom and wish to promote us, please get in contact about how we can work together.
Because they're ferny.